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IT Operations Management (ITOM) System Architect
TQuanta
Job Description
Expert in ServiceNow ITOM, ensuring monitoring, event management, and automation to optimize IT operations.
Responsibilities
Design and implement ITOM modules: Discovery, Event Management, Service Mapping
Automate operational workflows using Orchestration
Integrate ITOM with monitoring and cloud systems
Implement proactive alerts, dashboards, and reporting
Collaborate with IT teams for process efficiency and reliability
Requirements
3–12 years of experience in ServiceNow ITOM
Hands-on with Discovery, Event Management, Orchestration
Strong scripting skills in GlideScript and Flow Designer
Knowledge of integrations with monitoring tools like Splunk, Nagios
ServiceNow certifications preferred (ITOM Implementation)