Our CSM Staffing Expertise Covers
ServiceNow CSM Functional Consultants
Certified ServiceNow CSM Developers & Administrators
Customer Journey & UX Analysts
Integration Engineers (CTI, CRM, Omnichannel)
Virtual Agent & AI Chatbot Developers
Knowledge Management Specialists
Self-Service Portal Designers
Case and Escalation Workflow Engineers
Why Choose TQuanta for CSM Staffing?
Domain-Specific CSM Experience
Our consultants understand customer service best practices across industries like BFSI, Telecom, Healthcare, and E-commerce.
Certified, Pre-Vetted Talent
We deliver ServiceNow-certified professionals with proven experience in CSM module implementation, customization, and optimization.
Omnichannel Expertise
Our experts help unify support across email, chat, portal, phone, and social channels—delivering a seamless customer experience.
Faster Resolution, Better Experience
With automation, real-time analytics, and self-service portals, our teams help reduce resolution times and improve CSAT scores.
Flexible Engagement Models
Choose from contract, contract-to-hire, or permanent staffing based on your business and project goals.
Business Outcomes Delivered
Our comprehensive approach drives measurable results across all aspects of customer service operations
Faster Case Resolution & Lower Escalation Rates
Enhanced Customer Satisfaction (CSAT & NPS)
Streamlined Omnichannel Support
Reduced Operational Costs
Improved Agent Productivity & Automation
Scalable Customer Service Operations
Industries We Support
Banking & Financial Services
Telecommunications
Healthcare & Life Sciences
Retail & E-Commerce
Manufacturing & Logistics
Government & Public Sector
Let’s Build Your Customer Experience Center of Excellence
At TQuanta Technologies, we don’t just supply resources—we empower your organization with the right CSM professionals who drive service excellence, innovation, and ROI.