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Service Cloud System Architect
TQuanta
Job Description
Expert in designing and implementing Salesforce Service Cloud solutions to improve customer support, case management, and service automation.
Responsibilities
Architect and configure Service Cloud solutions
Implement case management, knowledge base, and service workflows
Integrate with telephony, chat, and external systems
Develop automation for support processes
Collaborate with service teams to optimize customer experience
Requirements
3–12 years of experience in Salesforce Service Cloud
Hands-on with Apex, Lightning, LWC, and flows
Experience with omni-channel, case escalation, and reporting
Knowledge of CRM integrations and REST/SOAP APIs
Salesforce certifications preferred (Service Cloud Consultant)